Privacy Policy.
Effective Date: February 17, 2026
Introduction
Visual Dept ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website at visualdept.co or our services, you agree to the practices described here.
What We Collect
We collect the following information when you use our website or place an order:
Name, email address, and brand/company name (provided through our contact form or order process)
Product images, brand assets, mood boards, and other materials you upload for us to complete your order
Payment information (processed securely by third-party providers — we never store your credit card details)
Website usage data such as pages visited, time on site, and referring source (collected through cookies and analytics tools)
Device and browser information including IP address, browser type, and operating system
How We Use Your Information
We use your information for the following purposes:
To deliver our services and complete your orders
To communicate with you about your project, including updates, revisions, and delivery
To respond to inquiries submitted through our contact form
To improve our website, services, and user experience
To send occasional updates about Visual Dept (you can opt out at any time)
To comply with legal obligations
We will never sell, rent, or trade your personal information to third parties.
Third-Party Services
We use trusted third-party services to operate our business. These may have access to your information only as needed to perform their functions:
Payment processors (to handle transactions securely)
Analytics tools such as Google Analytics (to understand website traffic)
Email service providers (to send project updates and communications)
Cloud storage providers (to securely store project files and deliverables)
Each of these providers has their own privacy policies governing how they handle your data.
Cookies
Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how you use our site.
We use cookies for:
Website analytics and performance tracking
Remembering your preferences
Understanding traffic sources
You can disable cookies in your browser settings at any time. Disabling cookies may affect some functionality of our website.
Your Uploaded Assets
When you upload product photos, brand references, or other materials to us, we use them solely to complete your order. We do not share your uploaded assets with other clients or third parties.
We retain your uploaded assets for 90 days after project completion to facilitate any follow-up orders or additional requests. After 90 days, your assets are permanently deleted from our systems. You may request earlier deletion at any time by contacting us.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. All data transmissions are encrypted, and we use secure storage for project files. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time
Request a copy of your data in a portable format
To exercise any of these rights, contact us at hello@visualdept.co. We will respond within 30 days.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.